FAQ
Yes! If you have never towed a trailer before don't worry! We have trucks and the ability to tow your camper and set it up for you.
Delivery and Pick-Up fees depend on the length of your trip and distance. Feel free to contact us to get more information!
Can we bring our pets?
Of Course! All of our rentals are pet friendly. We love bringing our dogs on our camping trips and we are looking forward to hearing how your fur-baby enjoys the trip!
What is your cancellation policy?
We accept cancellations with 100% refund (outside of credit card processing fees) prior to 30 days of your reservation.
75% refunds will be issued if your cancellation is between 15-30 days
50% refunds will be issued if cancellation is between 3-14 days prior to your reservation.
No Refunds are given if cancellations are made within 48 hours of the trip.
What if you don't have a date available?
Please don't hesitate to reach out to us if you don't see your dates available! Our fleet is growing and we are rotating in options all the time. Let us know what you are looking for and we can see what we can do for you!
What is your security deposit policy?
The security deposit is held only for intentional damage to the RV. Minor wear and tear will not result in charges.
As a pet-friendly company, we understand accidents happen. If your pet causes damage to the camper, please inform us immediately. We will only charge you the cost of the repair.
Smoking inside our campers is strictly prohibited. If evidence of smoking is found, you will forfeit your entire security deposit.
When will we get our deposit refunded?
Refunds will be processed within 7 business days after a
cancellation request is received and approved, or upon return and inspection of
the RV for the security deposit refund.
When do we have to pay for the rental?
A security deposit is required to hold your reservation if booked more than 30 days in advance. This deposit is 100% refundable if the reservation is canceled more than 30 days before the rental start date.
The remaining balance of your rental is due 30 days prior to your reservation start date. If we do not receive your payment within 5 days of sending the final payment link, we reserve the right to release the reservation and you will forfeit your security deposit.